Supply our clients with quality, reliable, safe and profitable transportation logistics solutions, thus optimizing our production capacity.Production capacity: optimize the use of our air and land infrastructure.To be the preferential Airline of the Americas.Tampa Cargo operates at the moment in 8 countries of Latin America and has a network of GSAs around the world.Tampa Cargo specializes in logistical transportation solutions, thanks to its broad experience of more than 30 years in the market, a modern fleet and an adequate infrastructure that allows it to offer a high quality service that adjusts to its needs.What is a claim?It is a written complaint made by a customer to Tampa Cargo S.A. regarding the mishandling of the cargo in which the possibility of damage, pilferage, delay o loss has occurred.If you wish to inform Tampa Cargo about any irregularity suffered to your cargo without having the exact total value of the loss nor enough details and back up, you must notify the Airline within the time limits established.To notify a preliminary claim to the Airline, you should: fill out this form Form Online , or send us your notification via fax, air mail or e-mail.Tampa Cargo will not study your claim until you have provided us the total claim amount and the required back up documents.Upon reception of all the documents from you, we will take 15 working days to give you an answer on your case.Who can present a claim to Tampa Cargo S.A.?The formal claim must be presented by the consignee that appears on the Master Air Waybill. If the agent or the shipper want to submit the claim, the consignee must assign its rights by sending a letter signed by a representative within the company. The “External Notice” (Format attached) must be filled out and sent by mail, e-mail or fax. What documentation should you send to Tampa Cargo?Please include the following information when sending in your claim.We remind you that the formal claim must be presented by the consignee that appears on the Master Air Waybill. If the agent or the shipper want to submit the claim, the consignee must assign its rights by sending a letter signed by a representative within the company. * For flower and perishables: For damage o For loss or Pilferage. * For general cargo: For damage o For loss or Pilferage.
Supply our clients with quality, reliable, safe and profitable transportation logistics solutions, thus optimizing our production capacity.Production capacity: optimize the use of our air and land infrastructure.To be the preferential Airline of the Americas.Tampa Cargo operates at the moment in 8 countries of Latin America and has a network of GSAs around the world.Tampa Cargo specializes in logistical transportation solutions, thanks to its broad experience of more than 30 years in the market, a modern fleet and an adequate infrastructure that allows it to offer a high quality service that adjusts to its needs.What is a claim?It is a written complaint made by a customer to Tampa Cargo S.A. regarding the mishandling of the cargo in which the possibility of damage, pilferage, delay o loss has occurred.If you wish to inform Tampa Cargo about any irregularity suffered to your cargo without having the exact total value of the loss nor enough details and back up, you must notify the Airline within the time limits established.To notify a preliminary claim to the Airline, you should: fill out this form Form Online , or send us your notification via fax, air mail or e-mail.Tampa Cargo will not study your claim until you have provided us the total claim amount and the required back up documents.Upon reception of all the documents from you, we will take 15 working days to give you an answer on your case.Who can present a claim to Tampa Cargo S.A.?The formal claim must be presented by the consignee that appears on the Master Air Waybill. If the agent or the shipper want to submit the claim, the consignee must assign its rights by sending a letter signed by a representative within the company. The “External Notice” (Format attached) must be filled out and sent by mail, e-mail or fax. What documentation should you send to Tampa Cargo?Please include the following information when sending in your claim.We remind you that the formal claim must be presented by the consignee that appears on the Master Air Waybill. If the agent or the shipper want to submit the claim, the consignee must assign its rights by sending a letter signed by a representative within the company. * For flower and perishables: For damage o For loss or Pilferage. * For general cargo: For damage o For loss or Pilferage.
