Ryanair was Europe's original low fares airline and is still Europe's largest low fares carrier. In the current year Ryanair will carry over 42m passengers on 463 low fare routes across 25 European countries. We have 19 European bases and by the end of March 2007 Ryanair will operate a fleet of 134 new Boeing 737-800 aircraft with firm orders for a further 117 new aircraft (net of planned disposals), which will be delivered over the next 5 years. These additional aircraft will allow Ryanair to double in size to over 84m passengers p.a. by 2012. Ryanair currently employs a team of 4,200 people, comprising over 25 different nationalities.Ryanair is committed to publishing customer service statistics each month and these cofirm that Ryanair is No. 1 for customer service.Several high fares airlines in Europe have recently come together to agree an "Airline Passenger Service Commitment". This so called service commitment is silent on the issue of prices and reducing them. Since this is agreed largely by airlines who have been charging amongst the highest air fares for many years now, and since it contains a wish list of non-legally binding commitments, this is yet another misleading document prepared by airlines who are more concerned with increasing air fares than they are with meeting the real needs of airline passengers - namely affordable low cost air travel. By refusing to give airline passengers any commitments on pricing or competition, this "Airline Passenger Service Commitment" document is just another PR exercise, from the airlines who brought you high fares.Ryanair believes that any passenger service commitment must involve a commitment on pricing and punctuality, and should not be confined to less important aspects of "service" which is the usual excuse the high fare airlines use for charging high air fares. We believe that we can do better, that's why the Ryanair pricing, punctuality and service commitment is a far superior passenger service commitment. We provide all of the essential customer services, but clearly we do not provide all of the back up services ("expensive frills") that these high fares carriers promise, but then with our lower prices and better punctuality, 99.9% of all our passengers won't need them!!
Ryanair was Europe's original low fares airline and is still Europe's largest low fares carrier. In the current year Ryanair will carry over 42m passengers on 463 low fare routes across 25 European countries. We have 19 European bases and by the end of March 2007 Ryanair will operate a fleet of 134 new Boeing 737-800 aircraft with firm orders for a further 117 new aircraft (net of planned disposals), which will be delivered over the next 5 years. These additional aircraft will allow Ryanair to double in size to over 84m passengers p.a. by 2012. Ryanair currently employs a team of 4,200 people, comprising over 25 different nationalities.Ryanair is committed to publishing customer service statistics each month and these cofirm that Ryanair is No. 1 for customer service.Several high fares airlines in Europe have recently come together to agree an "Airline Passenger Service Commitment". This so called service commitment is silent on the issue of prices and reducing them. Since this is agreed largely by airlines who have been charging amongst the highest air fares for many years now, and since it contains a wish list of non-legally binding commitments, this is yet another misleading document prepared by airlines who are more concerned with increasing air fares than they are with meeting the real needs of airline passengers - namely affordable low cost air travel. By refusing to give airline passengers any commitments on pricing or competition, this "Airline Passenger Service Commitment" document is just another PR exercise, from the airlines who brought you high fares.Ryanair believes that any passenger service commitment must involve a commitment on pricing and punctuality, and should not be confined to less important aspects of "service" which is the usual excuse the high fare airlines use for charging high air fares. We believe that we can do better, that's why the Ryanair pricing, punctuality and service commitment is a far superior passenger service commitment. We provide all of the essential customer services, but clearly we do not provide all of the back up services ("expensive frills") that these high fares carriers promise, but then with our lower prices and better punctuality, 99.9% of all our passengers won't need them!!
